Return Policy

BELLANAUR BY MUKESH OSTWAL PVY LTD Return Policy

5-Day Return Policy

At Bellanaur, we take pride in the quality and craftsmanship of our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please read the following guidelines for our 5-day return policy.

Eligibility for Returns:

  1. Time Frame: You have 5 days from the date of delivery to initiate a return.
  2. Condition: Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
  3. Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns.

How to Initiate a Return:

  1. Contact Us: Email our customer service team at [customer service email] within 5 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to send your item(s) back.
  3. Ship the Item(s): Pack the item(s) securely and include the return authorization in the package. Ship the package to the return address provided by our customer service team.

    Refund Process:

    • Once we receive your return and confirm it meets the eligibility criteria, we will process your refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow 7-10 business days for the refund to appear in your account after we have processed it.

    Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately at support@bellanaur.com with your order number and a photo of the damage or defect. We will work with you to resolve the issue promptly.

    Contact Us: For any questions or concerns regarding our return policy, please reach out to our customer service team at support@bellanaur.com. We are here to help and ensure your shopping experience with Bellanaur is exceptional.